Welcome to the Denpasar Hotel School
Denpasar Hotel School offers a comprehensive in-house training program designed to upgrade the skills of hotel and hospitality staff at all levels. This program focuses on practical training that addresses the specific needs of your hotel or hospitality establishment, aiming to improve guest satisfaction, operational efficiency, and staff performance. Tailored to the unique challenges and requirements of your hotel, from front desk operations to food and beverage service, this training ensures every staff member is equipped with the skills to perform at the highest standard. With a flexible duration ranging from 1 week to 6 months, the program can be customized to meet your specific training needs.
This in-house training program is designed to elevate the skills of your team, enhance your hotel’s service standards, and contribute to your long-term success in the hospitality industry.
The training program is tailored specifically to the needs and goals of your hotel or resort.
Emphasis on real-world scenarios and hands-on experience ensures that staff can immediately apply their skills.
Learn from industry experts who bring years of experience in the hospitality sector.
Your hotel will align with international hospitality practices, making it more competitive in the market.
Streamlined operations and more efficient workflows.
Investing in employee development improves morale and reduces turnover.
Enhanced guest experiences through well-trained staff.
Hospitality industry professionals seeking to enhance their skills
Hotel and resort staff
Management teams looking to improve operational efficiency and service standards
- Check-in/Check-out Procedures :
Streamlining guest arrival and departure processes
- Reservation Systems :
Training on the use of hotel management software
- Guest Communication :
Enhancing verbal and written communication skills with guests
- Complaint Handling :
Techniques for managing difficult situations and turning complaints into opportunities
- Customer Service Excellence :
Emphasis on exceeding guest expectations
- Cleaning Standards:
Training on international hygiene and cleanliness standards
- Room Setup and Maintenance:
Efficient room preparation for new guests
- Laundry Management:
Best practices in linen care and laundry operations
- Inventory Control:
Managing room supplies, amenities, and housekeeping stock
- Guest Room Personalization:
Creating memorable guest experiences through room touches
- Service Etiquette:
Professional table settings, order taking, and serving techniques
- Menu Knowledge:
Understanding food and beverage offerings and pairing recommendations
- Bar and Beverage Service:
Training on barista skills, cocktail preparation, and wine service
- F&B Hygiene:
Ensuring food safety and cleanliness in the food preparation and serving areas
- Upselling Techniques:
Maximizing revenue through effective upselling without compromising guest experience
- Effective Leadership:
Developing leadership styles that inspire and motivate staff
- Team Coordination:
Training on inter-departmental communication and collaboration
-Conflict Resolution:
Managing staff disputes and maintaining a positive work environment
- Time Management:
Techniques for managing workloads and prioritizing tasks
- Performance Management:
Coaching, mentoring, and evaluating staff performance
- Safety Protocols:
Emergency procedures, fire drills, and staff safety
- Workplace Hygiene and Sanitation:
Best practices for maintaining a safe and clean
- Labor Laws:
Training on employee rights and labor laws applicable to the hospitality industry
- First Aid and CPR:
Basic training for staff to handle medical emergencies
- Tailored Content Based on the specific needs of your hotel, additional modules may include:
• Spa and Wellness Training
• Event Management and Planning
• Digital Marketing and Social Media for Hospitality
• Sales and Revenue Management
- Ongoing Development:
Periodic refresher courses, skill assessments, and performance evaluations to ensure sustained excellence.
The training is customized based on your hotel’s unique requirements, size, and target market.
Gain real-world experience in top hotels and resorts in Bali or international locations.
Staff will receive practical training in real hotel settings, ensuring the skills are immediately applicable.
Post-training support is available to ensure the continued success of the program and track the improvement in staff performance.
Trainers are certified experts in hospitality management and customer service excellence.
Trainers come to your hotel for on-site sessions, working directly with staff in their familiar environment.
A combination of in-person training and online resources for continuous learning.
Shorter, focused training sessions on specific topics, such as upselling techniques or hospitality etiquette.
Don’t miss out on these opportunities, join our program now!
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